Refund & Cancellation Policy

This policy explains cancellations and refunds for DS Lister Pro, provided by Alpine Adverts LLC. Payments are processed by Stripe.

1. Cancelling your subscription

You can cancel at any time from your dashboard ("Manage plan") or the Stripe billing portal. Cancellation stops future renewals. Your plan stays active until the end of the current billing period, after which it will not renew.

2. Subscription refunds

Subscription fees are generally non-refundable for the current period once billed, because the Service is delivered immediately and continuously. If you believe you were charged in error, or were charged after cancelling, contact us within 14 days and we will investigate and refund genuine billing errors.

3. Free trials

Where a free trial is offered, you will not be charged during the trial and can cancel before it ends to avoid any charge. If a trial requires a card, your subscription begins automatically when the trial ends unless you cancel first.

4. Listing-credit packs

One-off listing-credit packs are non-refundable once purchased, as they are made available to your account immediately. Unused credits remain on your account and do not expire while your account is active.

5. Consumer rights

Nothing in this policy affects any statutory rights you may have as a consumer under the laws of your country of residence. Where such rights apply, they take precedence over this policy.

6. How to request a refund

Email support@dslisterpro.com from your account email with your request and reason. We aim to respond within 5 business days.